Job Title: Car Park Attendant
Reports to: Matchday Operations Officer
Department: Matchday Operations
Location: Oakwell Stadium
Duties: To assist with the operation of the car parks ensuring an excellent customer experience.
Please note that you must be able to work matchdays between the hours of:
09:00 – 18:00 Saturdays
16:00 – 22:30 Weekdays
Specific tasks and responsibilities:
Skills/Knowledge (Essential [E]/Desirable [D])
We are recruiting the following positions across hospitality:
- Experienced Bar Staff
- Waiting Staff
- Match Day Concourse Staff
All applicants must 16+. All Bar Staff must be 18+.
If you are interested in any of the above roles, please specify which position you are applying for when contacting cameron.marshall@barnsleyfc.co.uk
Job Title: Matchday Steward
Reports to: Matchday Safety Team
Department: Security
Location: Oakwell Stadium, Barnsley
Job purpose: To ensure crowd safety and excellent customer service on matchdays at Barnsley FC.
Specific tasks and responsibilities
- Adhere to a detailed briefing and clear instruction from the Stand Supervisor.
- Manage your area of work/position and job role and its related issues in the first instance.
- Set and maintain high standards of Customer Service, appearance and behaviour.
- Be responsible for the smooth operation of your area of work.
- Maintaining all elements of public and staff Health and Safety when working on site.
- Respond accordingly to any emergencies and incidents and assisting in evacuating/invacuating if necessary.
- Provide necessary support and assistance to the Stadium Stewarding Team.
Personal specification
- Be firm, fair and friendly.
- Be confident in talking to customers.
- Be calm under pressure.
- Be proactive in your approach.
- Must have a good command of the English Language.
- Have good written and verbal skills.
- To be able to work well in a team.
- Be calm and confident when dealing with situations that arise spontaneously.
- Hold/be working towards a Level 2 Spectator Qualification (Training will be provided if necessary and is free of charge).
Qualifications/experience
The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)
Qualifications are not necessary, as training is provided and is free of charge through our partnership with Barnsley College.
Experience is desirable but not necessary, as you will be working with experienced staff.
Skills/knowledge
- Customer care.
- Empathy abilities.
- Politeness.
- Health and Safety.
Pay rates: £11 - £13 per hour dependent on having a Level 2 Spectator Safety qualification.
The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
Safeguarding
Barnsley Football Club ensure that the best possible staff are recruited based on their merits, abilities and suitability for the position. We ensure that the Club meets its commitment to safeguarding by promoting the welfare of children and young people by carrying out all necessary pre-employment checks.
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups. The DBS decides whether it is suitable for a person to be placed on or removed from a barred list.
Equal Opportunities
Barnsley Football Club ensure that all job applicants are considered equally and consistently. We ensure that no job applicant is treated unfairly on any grounds including race, colour, nationality, ethnic or national origin, religion or religious belief, sex, or sexual orientation, marital or civil partner status, disability or age.
Right To Work In UK
Barnsley Football Club ensure that applicants are entitled to work in the UK without approvals and have the appropriate documentation to validate this
How to Apply
To apply and make an appointment, please email your CV or a covering letter to bryan.lewis@barnsleyfc.co.uk.
Job Title: Football SIA Door Supervisors
Reports to: Matchday Safety Team
Department: Security
Location: Oakwell Stadium, Barnsley
Job purpose: To ensure crowd safety and excellent customer service on matchdays at Barnsley FC.
Specific tasks and responsibilities
- Excellent customer services.
- Searching of people and locations.
- Crowd Management.
- Segregation of fans.
- Non pain compliant Physical Intervention.
- Conflict Management.
- Monitoring/Management of ingress and egress points.
- Providing information and direction.
- Reporting suspicious behaviour.
- Reporting and recording details of any incidents or accidents.
- Responding to any incidents or accidents as directed.
- Maintaining safe working environments and health and safety management.
Personal specification
- Be calm under pressure.
- Be able to think on your feet in stressful or emotive situations.Having previous Response Team Experience is desirable.
- Have a willingness to deliver outstanding customer service.
- Be polite, respectful and courteous.
- Be a Team player.
- Flexible working attitude.
- Reliable and responsible.
- Have a can-do attitude.
- Be calm and self-motivated.
- Happy to work outdoors in all conditions.
- Have good grooming standards and overall appearance.
- Be mature and able to handle situations calmly.
- Be relied upon to attend all required shifts.
- Engaging and easy to talk to.
- Can adapt to changing situations quickly.
- Have clear communication skills.
Qualifications/experience
The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)
- SIA Door Supervisor License (E)
- Previously worked at a football stadium (D)
Skills/knowledge
- Customer care.
- Empathy abilities.
- Health and Safety.
- Great Conflict Management Skills.
Pay rates: £15 per hour.
The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
Safeguarding
Barnsley Football Club ensure that the best possible staff are recruited based on their merits, abilities and suitability for the position. We ensure that the Club meets its commitment to safeguarding by promoting the welfare of children and young people by carrying out all necessary pre-employment checks.
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups. The DBS decides whether it is suitable for a person to be placed on or removed from a barred list.
Equal Opportunities
Barnsley Football Club ensure that all job applicants are considered equally and consistently. We ensure that no job applicant is treated unfairly on any grounds including race, colour, nationality, ethnic or national origin, religion or religious belief, sex, or sexual orientation, marital or civil partner status, disability or age.
Right To Work In UK
Barnsley Football Club ensure that applicants are entitled to work in the UK without approvals and have the appropriate documentation to validate this
How to Apply
To apply and make an appointment, please email your CV or a covering letter and a return email address to bryan.lewis@barnsleyfc.co.uk